Amazing Customer Service.. Highly Recommend

[Michael Kheyfets]

I Highly Recommend this Vendor & want to thank Jet Boat Pilot for their amazing customer service and commitment to our community...

I had an issue with my thrust vectors being damaged over the winter. (By my Marina)
When I called Customer Service, Kim calmed me down, and told me that whatever the issue they would take care of the HW and to let them know as soon as I got to see boat to send pictures so they can figure out what needed to be done.
When I got to the Marina I called Kim back and started to explain the issue, Will (Guy from Videos) overheard my conversation with Kim and wanted to talk to me. Will was interested in 2 things:

1. Helping me solve my problem both short term and long term.
2. Confirming the issue wasn't design or HW Failure so it wouldn't affect anybody else..

In the end the issue was minor and all I needed was a replacement crosstie. (It was in the mail the same day)