Towing Vehicle is Down

[haknslash]

Glad it was a simple yet semi costly fix. More importantly that it did not mess up your Father’s Day weekend with the daughter.

 

[HangOutdoors]

And thunderstorms, we almost got two hours of tubing in though, all in all kids are happy. Now starbucks for them.

 

[HangOutdoors]

I agree.

@HangOutdoors If you've replaced a transmission before, then you can fix this (although sounds like the shop already has it). New cars are just the same as before. Packaging is tighter, so you have to remove more things to get to what you want, but otherwise it's the same basic systems in place. If you decide to tackle something like this in the future, just like this forum, find another forum specific to your trucks make/model and start searching. Most likely you'll find equally helpful and enlightening posts, as well as someone else who has done the same thing, and can help you through the issue. If you go it alone, just take lots of pictures along the way, some notes on what went where, and get after it.

Good luck salvaging the weekend.

*edit*.....nevermind. I see you already have the truck back....What was the issue and the fix. Inquiring minds need to know man

Trans cooler line ruptuted. They were all replaced. Trans takes 14 quarts of trans fluid, not the standard stuff. That was an additional $140, since I was out.

 

[Ronnie]

I happened to see this today. If the guy is local he got a great deal.

 

[HangOutdoors]

Update. So I called Ford Protect, I have their Premium ESP Warranty for another 3 years, covers everything. I told them my situation and they said that would qualify as Emergency Service and that I need to call the dealer and they can process my reimbursement. I called the same 4 dealers and they have never heard of such a thing. Called Ford Protect back and they told me again, the dealer has to do it. What a bunch of crap. I am annoyed and want my $1k back, less the $100 deductible of course.

Not real sure the course of action to take.

 

[Babin Farms]

Update. So I called Ford Protect, I have their Premium ESP Warranty for another 3 years, covers everything. I told them my situation and they said that would qualify as Emergency Service and that I need to call the dealer and they can process my reimbursement. I called the same 4 dealers and they have never heard of such a thing. Called Ford Protect back and they told me again, the dealer has to do it. What a bunch of crap. I am annoyed and want my $1k back, less the $100 deductible of course.

Not real sure the course of action to take.

Get the info of the person that you talked to at Ford Protect and if they could email you the details of what needs to be done that would be better. Take that to the dealership and have them call Ford Protect themselves in front of you to get this ball rolling. I've had to do this for work and it's not fun being the dick but you gotta do whatcha gotta do.

 

[AEOS]

Update. So I called Ford Protect, I have their Premium ESP Warranty for another 3 years, covers everything. I told them my situation and they said that would qualify as Emergency Service and that I need to call the dealer and they can process my reimbursement. I called the same 4 dealers and they have never heard of such a thing. Called Ford Protect back and they told me again, the dealer has to do it. What a bunch of crap. I am annoyed and want my $1k back, less the $100 deductible of course.

Not real sure the course of action to take.

Hello - I'm sorry to hear that you are having an issue with the reimbursement. Please contact me on email at aowen@ford.com and I will work to assist you. Thank you!

 

[HangOutdoors]

Just to give an update, I have spoken with a Dealer who is trying to figure it out but not sure and I have been contacted directly via Ford Protect thanks to a member on this forum taking the time to reach out so hopefully it will get worked out, will update as it progresses.

 

[anmut]

Ok, shop called. Leaking from two lines, one is burst. There are 3 lines in chain of lines, it is also out of trans fluid. Ford has the lines in stock at a dealership, they are going to get them. Lines cost almost $540. They are charging me $785 which includes tax, parts, labor and trans fluid. They are going to get the parts now. They should have it ready between 6 and 7 p.m. this evening.

Told him to go ahead. SMH, would of been covered under warranty, but 3-4 weeks without it and no tow vehicle is not good for us, plus we have a couple of weekend trips planned with the boat.

Awesome that you can get it fixed, even out of pocket. I would hit up the dealership/Ford for reimbursement. If your auto loan is through Ford, you might get a waiver on a month due to the issue.

 

[anmut]

Update. So I called Ford Protect, I have their Premium ESP Warranty for another 3 years, covers everything. I told them my situation and they said that would qualify as Emergency Service and that I need to call the dealer and they can process my reimbursement. I called the same 4 dealers and they have never heard of such a thing. Called Ford Protect back and they told me again, the dealer has to do it. What a bunch of crap. I am annoyed and want my $1k back, less the $100 deductible of course.

Not real sure the course of action to take.

Go to the dealer service desk, call Ford Protect, hand those clowns at the dealership the phone.

 

[tdonoughue]

Shout out to @AEOS on this one. One message posted; one issue fix impacted.

D@mn effective. That is 100%.

 

[Beachbummer]

That's awesome. My next suggestion would have been to handle this by writing letters. Slower but less time on hold, and there is no, "I heard, you heard, we didn't understand"bs. Since it's all in writing. Might not have worked in the end. Glad it's all figured out!

 

[HangOutdoors]

Yesterday morning I got a call from the Ford Dealer and they indicated that my claim reimbursement was denied because it wasn't done by a Ford Dealer. Probably a generic denial.

I emailed the Ford Protect Manager that I was referred to by a member here and was told to hang tight and they will be working on a possible override.

At around 6:00 pm yesterday evening the Ford Dealer called me back and was amazed but they reversed their initial decision and will be providing me with a reimbursement within 7-10 days.

Again at around 9:00 am this morning the Dealer called me again, verifying everything and appreciating my patience and apologizing for any inconvenience this caused me since they couldn't get my vehicle in for weeks to do back log. Also mentioning if there is anything that I need on my truck they would be happy to do the work in the future. Which of course if there is, they have earned my business.

This morning, I also received an email from Ford Direct indicating that they have taken care of it. Fantastic service. That is why I got a warranty.

Anyhow, after reading through the email, I probably should have called Ford Protect Customer Hotline and let them know of my situation in the first place last Friday and what I was being told by the dealers in the area. That way they could have perhaps assisted with getting me into a dealer faster or right away or advised me of what I should have done so that it would be easier to deal with warranty reimbursement. I am sure Ford Protect has some serious leverage at dealers with the money they pay out to them in covered repairs. Usaully for warranty work I just go to the dealer and drop of the vehicle and don't have to call or do anything else.

Couldn't be more pleased with Ford Protect Warranty Service and also Elder Ford the Dealer who worked on getting all the paperwork processed when they didn't have to and don't receive any compensation for this. Perhaps the they could also see that I have owned a Ford for the last 25 years and always put extended warranties on them when we purchased them off of lease or used.

This is the email I was sent.

"
Good afternoon Charles,
I wanted to provide an update on the reimbursement. Our team has reviewed the claim, and in coordination with Elder Ford, we have arranged a reimbursement of $XXX.XX.

If you need help in the future, we recommend contacting the Ford/Lincoln Protect Customer Hotline at 800-521-4144 for help with any questions or guidance. The hotline is able to provide you the most accurate information and guide you on how to best coordinate a repair for your vehicle. We do appreciate your long-standing loyalty to Ford dealerships for service and continue to recommend taking your Ford vehicle to a Ford dealership for repairs where it can be fixed with Ford parts and Ford trained mechanics in the future. Ford dealerships are better equipped to assess your repair and advise if it is or isn’t a covered repair before making any decisions. Our normal practice does provide for covering repairs at non Ford facilities, but only in emergency situations such as when there is not a Ford dealership in the area or if a critical repair is needed on a holiday (i.e. the local Ford dealership is closed). We do understand that these are somewhat abnormal times and are extending emergency repair coverage beyond the normal practice in this case.

We truly appreciate your business and thank you for the purchase of your Ford Protect contract.

Please let me know if you have any questions or need additional assistance"

Anyhow it looks like it is all set now.

 

[Tjw961]

Yesterday morning I got a call from the Ford Dealer and they indicated that my claim reimbursement was denied because it wasn't done by a Ford Dealer. Probably a generic denial.

I emailed the Ford Protect Manager that I was referred to by a member here and was told to hang tight and they will be working on a possible override.

At around 6:00 pm yesterday evening the Ford Dealer called me back and was amazed but they reversed their initial decision and will be providing me with a reimbursement within 7-10 days.

Again at around 9:00 am this morning the Dealer called me again, verifying everything and appreciating my patience and apologizing for any inconvenience this caused me since they couldn't get my vehicle in for weeks to do back log. Also mentioning if there is anything that I need on my truck they would be happy to do the work in the future. Which of course if there is, they have earned my business.

This morning, I also received an email from Ford Direct indicating that they have taken care of it. Fantastic service. That is why I got a warranty.

Anyhow, after reading through the email, I probably should have called Ford Protect Customer Hotline and let them know of my situation in the first place last Friday and what I was being told by the dealers in the area. That way they could have perhaps assisted with getting me into a dealer faster or right away or advised me of what I should have done so that it would be easier to deal with warranty reimbursement. I am sure Ford Protect has some serious leverage at dealers with the money they pay out to them in covered repairs. Usaully for warranty work I just go to the dealer and drop of the vehicle and don't have to call or do anything else.

Couldn't be more pleased with Ford Protect Warranty Service and also Elder Ford the Dealer who worked on getting all the paperwork processed when they didn't have to and don't receive any compensation for this. Perhaps the they could also see that I have owned a Ford for the last 25 years and always put extended warranties on them when we purchased them off of lease or used.

This is the email I was sent.

"
Good afternoon Charles,
I wanted to provide an update on the reimbursement. Our team has reviewed the claim, and in coordination with Elder Ford, we have arranged a reimbursement of $XXX.XX.

If you need help in the future, we recommend contacting the Ford/Lincoln Protect Customer Hotline at 800-521-4144 for help with any questions or guidance. The hotline is able to provide you the most accurate information and guide you on how to best coordinate a repair for your vehicle. We do appreciate your long-standing loyalty to Ford dealerships for service and continue to recommend taking your Ford vehicle to a Ford dealership for repairs where it can be fixed with Ford parts and Ford trained mechanics in the future. Ford dealerships are better equipped to assess your repair and advise if it is or isn’t a covered repair before making any decisions. Our normal practice does provide for covering repairs at non Ford facilities, but only in emergency situations such as when there is not a Ford dealership in the area or if a critical repair is needed on a holiday (i.e. the local Ford dealership is closed). We do understand that these are somewhat abnormal times and are extending emergency repair coverage beyond the normal practice in this case.

We truly appreciate your business and thank you for the purchase of your Ford Protect contract.

Please let me know if you have any questions or need additional assistance"

Anyhow it looks like it is all set now.

@HangOutdoors thank you for posting these updates about your Ford experience with Ford protect plan. I have an older F250 SD diesel and I only have it to pull my boat. Otherwise I'd have something smaller. Anyhow when I replace it one day I've been eyeballing a Dodge xxx or similar. But TBH I've had such good luck with this truck I'd really like to stay Ford. Your experience shared here has me leaning hard towards staying Ford next time. Thanks again!

 

[2kwik4u]

@HangOutdoors Man that's good to hear.

I'm not a Ford guy in general (had a couple, they weren't bad), but this is the kind of service that makes me want to reconsider a brand.

Thanks for closing the loop with a follow up!

 

[octavio3311]

Once you get back from this great weekend on the water, drop a case of beer off at that shop. Best thing to do and will get you service quickly next time as well.
And whats up Octavio

Yo - what’s up Evil. You still cruising that skinny water up there?

 

[Adrian @ JB Solutions]

@HangOutdoors Man that's good to hear.

I'm not a Ford guy in general (had a couple, they weren't bad), but this is the kind of service that makes me want to reconsider a brand.

Thanks for closing the loop with a follow up!

This. Crazy how customer service can have such a big impact. While I love my Ram, the new Lightning is tempting.

 

[2kwik4u]

This. Crazy how customer service can have such a big impact. While I love my Ram, the new Lightning is tempting.

I wish they would have kept the street/performance truck theme with the new Lightning. The new one is just an electric F150. No tuned suspension, body kit, custom interior. It's just another truck with a different powertrain. Kinda lets the "legacy" down......of course so does the new Mach-E.

 

[anmut]

This. Crazy how customer service can have such a big impact. While I love my Ram, the new Lightning is tempting.

I have my $100 deposit down on a Lighting. I told my wife we'll keep the '19 Ram Limited for long tows, sell the car, and she can drive the electric truck everywhere. Unless I want to go rip around in it. Also, towing the boat within 30 miles (which is 90% of our boating) for nothing but the cost of electric, is pretty freak'n sweet.

Kind of like living the dream - own two half ton pick ups, only pay for gas in one.

 

[Adrian @ JB Solutions]

I wish they would have kept the street/performance truck theme with the new Lightning. The new one is just an electric F150. No tuned suspension, body kit, custom interior. It's just another truck with a different powertrain. Kinda lets the "legacy" down......of course so does the new Mach-E.

Except it is significantly faster than the old lightning? I personally think Lightning fits exceptionally well.

@anmut

I agree - with working remote, almost all my gas used is solely to the boat ramp and back.