need a new ladder

[maboat]

@maboat maybe it's just who you talk to, they sent me a new strap last year for free,

Humm. That's even more frustrating

But since I've switched to using the ball-bungee I think I like it better. All my passengers seemed to struggle with that tight rubber strap. Nobody has a problem with the bungee Now if I can just get Windline to send me that 10-cent rubber end-cap without charging me $20 do get it.

 

[Ronnie]

The clock and process has just started for me. I removed the ladder and mount yesterday. It took all of 5 minutes to do, four bolts and the nuts are mounted in the fiberglass. The post office sells a box that the ladder and mount fit perfectly in for $3, shipping with ca was $16. Windline should have it in hand by tomorrow (Thurs. April 10th.). Hopefully i will get it back before May 1st.

 

[itsdgm]

Som

Humm. That's even more frustrating

But since I've switched to using the ball-bungee I think I like it better. All my passengers seemed to struggle with that tight rubber strap. Nobody has a problem with the bungee Now if I can just get Windline to send me that 10-cent rubber end-cap without charging me $20 do get it.

Some of those metal end caps ca be found at a hardware store or metal shop.

 

[Ronnie]

I had a similar experience to Maboat once in that I lost one of the plastic parts that covers the rungs/steps on the ladder. I'm pretty sure I ordered the replacement from Windline, it was $7 but the shipping and handling was another $8. Needless to say when someone onboard tells me the ladder is out I don't blow it off anymore, I stop the boat and stow the ladder myself no matter what we are doing or where we are going.

 

[maboat]

I had a similar experience to Maboat once in that I lost one of the plastic parts that covers the rungs/steps on the ladder. I'm pretty sure I ordered the replacement from Windline, it was $7 but the shipping and handling was another $8.

Yeah, I seem to have a problem paying more for shipping than the product itself. Just something in my brain doesn't like it .

Some of those metal end caps ca be found at a hardware store or metal shop.

Mine are rubber caps and I'm sure I could get some at the local hardware store. But I've seen A LOT of these ladders with the same end cap missing. Seems like a common part to fall out. I just figured since so many people say Windline has great customer service they could drop a few 10-cent caps in an envelope without raping me on the cost.

 

[jetboater4life]

There is a fix posted on YJB on how to get out of the ladder down club

 

[Ronnie]

I got a new ladder from Windline. As a recap, I emailed Windline about the ladder on April 8th, mailed it to them on the 9th, they got it on the 10th and I received a new one today, April 16th. The total cost to me was than $20, all for packing and shipping (one way, Windline paid to ship it back to me). Got to love Windline.

 

[itsdgm]

@Ronnie I agree with you. I had an issue on my old sea Doo ladder that windline made. I happen to work within a few miles of windlines headquarters. So I stopped in with the original ladder to see if they had a part. I ended up leaving 10-15 minutes later with a new replacement ladder. It couldn't have been easier. I'm glad to see that they still honor their lifetime warranty.

 

[txav8r]

On new ladders, they have replaced the caps and straps for guys. Even on a few older ones, but I was told by Mandy that those are not warranted parts as they are wear and tear items. Shipping does suck. But all in all, I think Windline provides fabulous customer service and stands behind their products way over what they would have to do. I do agree that the new strap is very tight but it is certainly usable...but kids couldn't strap it down I don't think.